Refund policy
Return and Refund Policy
We accept returns of eligible physical products within 30 days of delivery.
To be eligible for a return, the product must be unused, unopened, and in its original packaging. You’ll also need your order number or other proof of purchase.
To request a return, contact us at jessieleby@gmail.com. If your return is approved, we’ll provide the return address and instructions for sending your package. Please do not send products back without first requesting authorization, as unauthorized returns may not be accepted.
Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Damaged, defective, or incorrect products
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at jessieleby@gmail.com with your order number and, if possible, photographs of the issue. We’ll evaluate the situation and work to make it right.
Non-returnable products
For health, hygiene, and safety reasons, we cannot accept returns of:
- Products that have been opened, used, or altered
- Personal care, cleaning, or consumable products with a broken seal
- Gift cards
- Products marked as final sale
If products were purchased as part of a set or bundle, the complete unused set must be returned unless an individual item arrived damaged, defective, or incorrect.
Please contact us before purchasing if you have questions about whether a particular product is eligible for return.
Exchanges
We do not currently offer direct exchanges. The fastest way to replace an eligible product is to request a return and place a separate order for the new product.
Refunds
We’ll notify you after we receive and inspect your return and let you know whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at jessieleby@gmail.com.